Mophie is an excellent charger for iPhones and other devices that support wireless charging. But many people are facing issues with the Mophie charger lately. No matter what they do, the Mophie charger won’t charge the device.
It’s a pretty widespread issue that a lot of people face. There are several reasons why your Mophie charger doesn’t seem to charge your phone. We will go through possible causes and solutions to fix the problem quickly.
In this article, we will go through some troubleshooting steps when Mophie Charger is not working.
If your Mophie charger is not working, connect it directly to a wall outlet and use a different charging cable or power adapter. Moving the charging cable to a different wall socket should also help you. Do not connect the charger to an extension cord or power strip.
Why Is Mophie Charger Not Working?
There are several reasons why the Mophie charger might not work as expected. Let’s go through some common reasons why Mophie Charger is not working.
- Faulty Wall Socket: A faulty wall socket won’t be able to deliver enough power to the charger. In some cases, the socket itself won’t work. In this case, the charger will fail to charge your device wirelessly.
- Defective Extension Cord: If you use an extension cord or power strip to connect your charger to a power source, you should examine if the extension cord is working correctly.
- Faulty Cable: A damaged cable will fail to power up the charger.
- Thick Smartphone Case: If the smartphone case is significantly thicker, the charger won’t be able to charge the device wirelessly.
Mophie Charger Not Working – Fixes
Below are the troubleshooting steps you need to perform when your Mophie charger does not charge your device. Go through them individually and see if you can fix the issue yourself.
Plug the charging cable directly into a wall outlet
If you use an extension cord or power strip to connect the charger to a power source, then try plugging the charger directly into a wall outlet. Sometimes, the extension cord or power strip will fail to work as expected. In this case, the charger won’t be able to charge the device as the power is not reaching the charger.
Start by unplugging your Mophie charger from the current extension cord or power strip. Find a suitable wall socket in your home, connect and turn on the switch. Place your phone or other devices on the charging pad and see if that fixes the issue.
After connecting the charger directly to a wall socket, if it starts working, the issue is related to the power strip or extension cord.
You may need to replace the extension cord or, from now onwards, use the wall outlet to connect your Mophie charger.
Remove Thick Smartphone Case
Your smartphone’s case should not be very thick for wireless charging to work. If you are using a low-quality thick smartphone case, chances are it won’t let the power reach the coil on the backside of your smartphone.
For starters, the coil on the Mophie charger and the coil on the back of your smartphone should come in contact for it to charge the device. In some instances, if the thickness of the smartphone case is too high, it will not let the power pass through.
To see if the thickness of your smartphone case is the issue, try removing the case and charging your device again. If it starts to charge without the case, you need to get a new case with support for wireless charging.
If you are an iPhone user, get a MagSafe compatible smartphone case to charge your iPhone quickly without any problem.
Try A Different Charging Cable
A typical Mophie charger comes with a power adapter, a charging cable, and a charging pad. You must first connect one end of the charging cable to the power brick and the other to the charging pad.
The charger won’t work if the power cable is faulty. You must use the charger in the box to connect the power brick to the charging pad. Or, if you lost the original cable, you should get a cable compatible with the Mophie charger with MagSafe.
Physical damage to the cable is another reason your Mophie charger is not working. Unplug the charging cable from the power brick and closely examine it for any visible damages. Double-check the ends of the cable and the connector part.
If you have been using the cable for a very long time, the cable might have become faulty.
Connect To A Different Wall Socket
Connecting the Mophie charger to a different power socket can sometimes help you fix the issue quickly. The power socket can sometimes become faulty, making the charger not work.
To see if this is the reason why the Mophie charger is not working, let’s try connecting it to a different power outlet. If it works, the issue is with your home’s power socket.
Change Wall Adapter
The power brick or the adapter is the one that picks up power from the wall socket and distributes it to the charging pad via the power cable. Specific issues like voltage fluctuations and sudden variations can sometimes cause problems with the adapter.
If the adapter becomes faulty, it will fail to power up the charging pad, making it not work.
If you have an extra type-C power brick lying around in your home, try using it to power up the Mophie charging pad and see if that works. If it works, the problem is with the power adapter, and you need to buy a new one.
A 20W or 30W USB-C PD wall adapter will work well with most Mophie chargers.
Try A Different Device
The problem doesn’t necessarily have to be with the Mophie charger itself. It can be with your device too.
You must first ensure that the wireless charging coil on the back of your smartphone or other device is working correctly.
You can place your iPhone or other devices with the wireless charging capability on a different wireless charger and see if that works. If the actual issue is with your device, then you need to get it repaired.
Claim Mophie Warranty
If none of the troubleshooting steps helped you fix your Mophie charger, it’s time to finally get in touch with the Mophie support team and claim the warranty.
As per the official website, Mophie wireless chargers come with up to two years of warranty. If the charger is still under warranty, you can claim it to replace or repair it for free.
Follow the link below to claim a warranty for your Mophie charger on the official website.
Frequently Asked Questions
How Long Do Mophie Charger Lasts?
Most Mophie chargers should be good to go for at least two years. Mophie chargers are a solid and well-built product designed to last longer. If you encounter any issue with the Mophie charger, you may claim the warranty to get it replaced.
Does Mophie Charger have Warranty?
Mophie chargers come with two years of warranty. If the charger becomes faulty within two years, you can claim the warranty to get it replaced or repaired. Follow the link above to claim the Mophie charger warranty.
How To Know If The Problem Is With Mophie Charger?
It is easy to tell if the issue is with the Mophie charger. If the charger is faulty, it won’t be able to charge any devices, no matter what. Try placing other devices on the charging pad and see if they charge. If not, the issue is with the Mophie charger.
The Mophie charger can sometimes stop working all of a sudden. This is not an isolated issue. Many people all around the globe face issues with the Mophie charges at some point. Checking the power adapter, examining the power cable for damage, removing the case, etc., are things to do when the Mophie charger fails to work.
Let’s quickly go through what they did to fix a Mophie charger that does not work:
- Check the cables for damage
- Try a different power brick
- Connect the adapter to a different wall socket
- Do not connect the Mophie charger to a power strip or extension cord
- Claim warranty
I hope the guide helped you fix the problem.