Many Jabra Elite 65T TWS users face a problem where the left earbud is not working. It seems like it is now a common issue with Jabra Elite 65t. While most people face problems with the left earbud, a handful of them face problems with the right earbud, too.
If you are looking for a working solution to fix the problem and get Jabra Elite 65t Earbuds to work again then you are in the right place.
In this article, we will look at reasons why the Jabra Elite 65t left or right earbud is not working and simple fixes that you can do to get it working again.
Before you get in touch with customer support or take it to the nearest authorized service center, give the troubleshooting tips a shot and see if you can get the Jabra Elite 65t left side or right side working again.
In most cases, the issue can be fixed quickly and won’t take more than 15 minutes.
Fix Jabra Elite 65t Left Earbud Not Working
If your Jabra Elite 65t left side is not working, take the earbuds out of the case and press and hold the left and right buttons simultaneously. Leave when the LED flashes purple. Wait for a couple of seconds and try to pair again and both earbuds should work now.
Now let’s get a bit more detail and try other troubleshooting steps to fix the Jabra Elite 65t where the left or right earbud doesn’t work.
Make Sure Both Buds Have Enough Charge
You first need to ensure that both earbuds have enough charge. If one earbud has way less charge than the other, it may fail to work or even connect.
Typically this happens if you use only one earbud at a time. The earbud on the case will be fully charged, and the other one you are using will be drained. The next time you use both of them, one will lack charge and won’t work while the other one, which was in the case, will continue to work.
So you must ensure both earbuds have enough charge.
Place both earbuds in the charging case and wait for at least 10 minutes before using them again.
Once charged, you may start using the Jabra Elite 65t, which should work.
If you notice that the buds don’t work even after placing them for charging, then the connector pin on the earbuds might be dirty.
For starters, the connector pin and poles on the earbuds and the pin on the charging case should come in contact with the earbuds to charge. If there is any dirt or dust on either pin then the earbuds won’t charge.
So let’s see how to clean the Earbuds charging pin.
Clean The Buds Charging Connector
You must clean the charging pins on the earbuds and the charging case itself.
Let’s start by cleaning the connector pin on the earbuds first.
Open the charging case and take the earbuds.
You’ll find two charging pins on both earbuds. Take a lint-free cloth, gently wipe the connector pins, and remove any dirt or dust.
Similarly, find the connector pins on the charging case and clean them. You may want to use a toothpick to reach inside the cavity and clean the connector pin on the case.
Do not use any liquid cleaning solution to clean the earbuds, as it may damage the internals of the TWS. You may follow the same method to fix any TWS like the AirPods, Beats Studio Buds, or JLab earbuds as well.
Update Jabra Elite 65t Firmware
Jabra releases new firmware updates for its lineup of products regularly. A new firmware update will include bug fixes and new features and improve Jabra Elite 65t’s performance.
You must ensure your Jabra Elite 65t is up to date. You can easily update the firmware of Jabra TWS in a couple of steps.
Follow the steps below to update Jabra Elite 65t firmware:
- Before getting started, ensure your Jabra Elite 65t is paired and connected to your smartphone
- Install and open the Jabra Sound+ app on your smartphone (Download Jabra Sound+ for Android and iOS)
- Once opened, tap the Discover icon
- If an update is available, you’ll find an Update now button. Tap on it to begin the process.
- After it downloads the firmware for Jabra Elite 65t, you will be asked to agree to the license. Tap Agree.
- Now place both earbuds back in the case to begin the update process.
- It can take up to 15 minutes to update your Jabra Elite 65t. During the update, the LED will flash purple.
- Once the LED stops flashing purple, wait for 30 seconds and now you may start to use Jabra Elite 65t with the latest firmware.
Set Audio Balance Properly
Misconfigured audio balance settings can sometimes cause issues with Jabra Elite 65t. Only left side will work if it is not set correctly.
You may also experience sound quality problems if the Audio Balance is not set correctly on your iPhone.
So let’s see how to set the audio balance on iPhone properly.
- Open Settings
- Tap Accessibility
- Scroll down and tap Audio/Visual
- Find the option Mono Audio and turn it off.
- Scroll down and find the balance slider. Ensure it is in the middle (0.00).
If the Mono Audio option is enabled, the system will play the same content on both the earbuds’ left and right sides. If turned off, the stereo mode will be enabled. For a digital surrounding sound experience, turn off Mono Mode.
The Balance option will adjust the sound volume between the left and the right speakers/earbuds. If set to the left, the sound will be high on the left side, and if set to the right, the sound will be high on the right earbud. For a better experience, you need to set the slider at the center (0.00)
Try Connecting To Other Devices
To see if the problem is actually with theJabra Elite 65t itself, we can try connecting it to a different device and see if it is working. The problem doesn’t necessarily have to be with the earbuds themselves. Sometimes your device might be the culprit.
You need to disconnect the Jabra Elite 65t from your smartphone and connect it to a different device, like a smartphone or laptop. Try playing some content and see if both the earbuds work without a problem.
If you find no problem using the Jabra Elite 65t on a different device, then something is wrong with your smartphone.
Reset & Connect Jabra Elite 65t
The final thing we can do to fix Jabra Elite 65t where one side does not work is reset them.
Factory resetting the Jabra Elite 65t will erase all pairing/device data and configurations. It will be like how you first unboxed it.
Resetting Jabra Elite 65t is recommended if none of the troubleshooting steps worked for you.
So, let’s see how to reset Jabra Elite 65t earbuds.
- Go to your smartphone Settings.
- Tap Bluetooth
- Tap the ‘i’ button next to the name of Jabra Elite 65t under Available Devices
- Tap Forget this Device button
- Tap Forget Device on the popup that appears
Now let’s reset Jabra Elite 65t.
- Take out both earbuds from the charging case
- Tap and hold the left and right buttons on the earbuds simultaneously until the LED starts to flash purple.
- Leave the buttons and wait for 30 seconds
- Now pair and connect Jabra Elite 65t to your smartphone and both the left and right side should work now.
Even after resetting the Jabra Elite 65t, if one side of the earbuds is not working, it must be some hardware problem. Since it is a TWS, there is nothing inside that we can repair ourselves.
If your Jabra Elite 65t is still under warranty, you could get them repaired or replaced free of cost.
The Jabra Elite 65t come with a 1-year warranty. If any hardware-related problems pop up during the warranty period, you can take it to the nearest local Jabra authorized service center and get it repaired or replaced.
Use the link below to view and claim the warranty for your Jabra Elite 65t.
Why Does Jabra Elite 65t Left Earbud Fail To Work?
There are several reasons the left or right earbuds of the Jabra Elite 65t fail to work. Some of the most common reasons are given below.
Lack Of Charge
If you are a person who uses only one side of the earbuds a lot, then chances are the left/right earbuds’ battery will be down than the other. If this is the case, one side of the earbuds will fail to work as expected.
If this is the case, then charging the earbuds before using them will solve the problem.
Firmware plays a significant role in facilitating the smooth working of earbuds. If the firmware is outdated, then chances are, Jabra Elite 65t might fail to work.
Check the current firmware version on Bluetooth settings and update if necessary. You can find the firmware details online or on Jabra’s official website.
Sometimes there might not be any serious underlying problems behind the issue. A simple reset process will fix the issue for you. Technical glitches and bugs are common with TWS. If this is the case, then factory resetting Jabra Elite 65t will solve your problem.
In most cases, updating the firmware or cleaning the connector pins on the earbuds and the charging case should solve the problem. If both of them didn’t work, then factory resetting the Jabra Elite 65t should solve common issues.
Even after every troubleshooting step, if the earbuds don’t work, you need to take them to any local Jabra-authorized service center to get them repaired or replaced.
If it’s been less than one year since you bought the Jabra Elite 65t, then you can get it repaired or replaced for free by claiming the warranty. Jabra Elite 65t is covered under a one-year manufacturer warranty.
Let’s quickly go through what we did to fix the Jabra Elite 65t left side not working problem.
- Check the audio balance settings and turn off the mono audio settings
- Update the firmware
- Ensure your earbuds have enough charge
- Factory reset Jabra Elite 65t